The most frequently asked questions about Tempus services are answered below. If you don't find the answer you are looking for you can contact customer support.
Where do I meet my Chauffeur at the airport?
A chauffeur with a name sign will meet you inside the terminal at the baggage claim assigned to your flight (even if you do not have checked luggage). For international flights, your chauffeur will meet you directly outside of customs.
What type of vehicles do you provide?
Please visit our Fleet page.
What's the payment methods accepted by Tempus?
We accept all major credit cards and even cash.
Can I pay cash for my trip?
Yes, the passenger can always pay cash direct to the chauffeur, but during the booking process we require a credit card to secure the reservation.
Is my credit card information safe in your website?
Yes, security is one of the biggest considerations in everything we do. We do not see or store your credit card information.
Why does my card shows an extra $1.00 charge on the statement?
When storing customer details or using Checkout to collect payment data, we send a request to the issuing bank for either a $0 or a $1 authorization to verify that the card is issued and the bank will allow it to be authorized. Regardless of whether or not the authorization is declined, we will reverse the authorization request immediately. However, even if the bank declines the authorization, some people may still see an authorization for $1 on their credit card statement. The important thing to remember is that this is not a charge, and it will disappear from their statement; depending on the bank, it will be removed from their statement in anywhere from a few minutes to a few weeks.
Will I get a receipt?
Receipts are automatically sent to your email when we finalize the charges for your trip.
I am paying for the service but I am not the passenger. What's the procedure?
During the reservation process, you will register your name as the customer, you will place a check mark on the "I am not the passenger" option and then you will enter the passenger(s) name(s).
How do I book a reservation?
By calling us, or online from a desktop computer, tablet, or cellphone.
How long in advance should I book a reservation?
Service must be pre-arranged through this website a maximum of 1.5 hours in advance the transportation to be provided.
Can I get a ride now?
Tempus does not provide on-demand service. Service must be pre-arranged with a maximum of 1.5 hours in advance for transportation to be provided.
How long will the chauffeur wait for me free of charges?
Built in grace periods are included in the rate provided and are as follows: Airport International Arrivals: 90 minutes from flight arrival time; Airport Domestic Arrivals: 30 minutes from flight arrival time; Seaports: 60 minutes from scheduled pick up time; FBO: 60 minutes from scheduled pick up time; Hotel; Landmarks; Home; Business; & Other Addresses: 15 minutes from scheduled pick up time.
What should I do if my flight is delayed?
Unless your flight number is changed, you don’t have to do anything, our flight tracking technology system is capable to accurately track your flight and your chauffeur will be at the airport at the right time. If your flight number is changed, you have to contact us to inform our dispatch agents the new flight information.
Are there infant car seats available?
Yes we provide it for a fee, during the reservation process you will be given a choice of different car seats .
Do I need car seat for the child?
Texas Child Car Seat Laws: After age 4 and 40+ pounds and behavior maturity*, children can ride in a booster seat with the adult lap and shoulder belt until the adult safety belt will fit them properly (usually when the child is 10–12 years old) MUST have a lap/shoulder belt to use a booster seat.